eGymWarehouse strives to bring you the very best deals with the most comprehensive warranties. In the rare instance you receive a box that is undamaged, but the item within is damaged, we will promptly assist you with an insurance claim for a refund or replacement unit/parts shipped to you at no cost. Please let us know of these damages within 72 hours of receiving your order.
DON'T WANT YOUR ORDER / ACCESSORY ANYMORE?
Please read the following carefully as some manufacturers do not accept returns in the case of buyer's remorse (meaning you purchased an item, but simply had a change of heart). Many high-end manufacturers have stringent policies, and many customers who purchase these have even more stringent requirements. This means that you can rest assured you have not been sold a returned unit or accessory. Lower-priced items usually can be returned, but the higher-end/designer items have a no-return policy. Prior to ordering an accessory, please be sure you understand that some accessories are a final sale, per the manufacturer (please see below).
We completely understand buyer's remorse can happen for any number of reasons--we are human after all--but we have no choice but to abide by their policies. Here is a list of name brands which do not accept returns, but not limited to these brands, as manufacturers may frequently change policies:
1. Garlando (Imports)
2. Tornado (Competitive)
3. Berner Billiards (Custom)
4. Holland Bar Stools (Imports)
eGymWarehouse wishes you years of fun with your purchase--please let us know if we can do anything to help. Feel free to email us at firstname.lastname@example.org with any questions!